DUE TO THE VOLUME OF DISCOUNT REQUESTS FOR OUR WINTER OFFER: WE HAVE ADDED THIS SECTION TO MAKE PROMINENT OUR WINTER DEAL TERMS:

Promotional Rates and Direct Deals

All promotional rates and deals are subject to limited availability and may not be combined with any other offer or third party. Rates are offered on a good-will basis and solely at the managements discretion.  

For transparency our ‘clear non jargon terms’ , The Inn offers discounted rates from time to time. Our booking system regulates the number of rooms available to a promotional and discount code to ensure we can offer a great value discount at the inn for guests kind enough to book in advance directly. The algorithm works to ensure our small inn doesn’t discount rates to the detriment of the business and remains profitable, to pay our team and continue offering a great place for our guests. Codes are released on a day-by-day basis.

Should a booking code show an “Error” or “Not Available” message, this means the booking system is unable to allocate the discount to the room type chosen, or the availability for chosen dates has been exhausted – for the above reasons.

“Promo Code “WINTER24″ is not valid for the dates selected.”

Rooms for the same date may become available at a later date. Please note that all promotional codes are valid only at the time of booking via our website directly and cannot be applied manually, retrospectively or otherwise.

Our current promotional code is WINTER24, valid for use between 01 OCT 2023 – 23 DEC 2023 for standard rate room.

Terms and Conditions All Site

Terms of booking.

By placing a booking with us (the property owner / his/her representative) you (the lead guest) and your booking party (guests) agree to the following terms and conditions as set- out.

During your stay you agree to abide by the subsequent conditions as set-out.

If you have any questions about booking with us, please contact us before making a booking.

Booking process

To place a booking with us the lead guest must be at least 16 years of age. The maximum number of staying guests per room is illustrated in the room occupancy details on the website. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non- arrival and damages as set-out within. Only the lead guest and the named booking party are allowed to use the property and its facilities, any third party visitors are only allowed access at our express permission.

To secure any booking we require a debit or credit card to be held against the room. Payments can be made online / over the phone using debit / credit card as well as by digital bank transfer.

Any charges raised against us by our banks for handling dishonoured cheque’s, bank transfers or any other payments, must be reimbursed by the lead guest within seven (7) days of any request to do so.

Expectations of guests

All guests agree to respect the privacy and peace of all other resident guests, neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the management of the inn.

The owners reserve the right to make monetary charges to a booker for the disturbance of guests or any costs incurred as a result of nuisance and riotous behaviour, verbal, physical or any other assault including swearing, the raising of voice or obstructing a member of staff carrying out their duties. 

Charges will be limited to the costs incurred by the business to include the compensation of resident guests, damage recovery, compensation for costs including lost trading or wages and levied at a rate determined solely by the owners. Charges will be made against the credit or debit card held on file for the lead booker.

We will endeavour to inform guests in writing of any concerns raised, however charges may be taken immediately without prior notice.

Check-in & check-out

Guests must check-in and check-out by the times stated below;

Check-in after: 4:00pm • check-out by: 10:00am on day of departure

Cancellation, returned deposit & non-arrival conditions

Guest who need to cancel a booking should contact us as soon as possible. Deposits already paid are only returned in accordance with the following conditions; rooms cancelled with in 48 hours of arrival will be charged the full amount of the reservation. Bookings cancelled outside this time will be cancelled free of charge. Non-arrival guests, who are unable to attend or fail to attend for whatever reason forfeit their deposit paid and the full amount of the booking will be due. It is suggested that booking guests take out appropriate holiday / cancellation insurance where required. In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.

Wifi, broadcast, Fair & Appropriate Usage

Our WiFi, televised and radio broadcast services are limited due to the location of the property, in no circumstance will the property owner/his/her representative be held liable for limited or no access to these services.

Where wifi internet access is provided, guests accept to use this access to the internet fairly and appropriately. The internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is prohibited and will be flagged by our security system, then reported to local authorities.

Damages & lost property

We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party.

This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs.

Lost keys will incur a replacement charge per key.

Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out.

We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.

Smoking

Smoking of any tobacco products including, but not limited to cigarettes, pipes, e- cigarettes, e-liquids, cigars, snuff or chewing tobacco, is only allowed in designated areas as sign posted throughout the accommodation grounds and is in accordance with the health act 2006.

Parking

Where on-site parking is provided guests accept that they park their vehicles at their own risk.

Accessibility statement

We have provided an accessibility statement , which you can see below. At the ben cruachan inn, we take the needs and equal treatment of all our guests very seriously. We have invested in this area since we opened and are committed to ensuring our facilities and services are accessible to all. If during your stay you feel there is something we could do to assist you, or make your stay more comfortable, please allow us the opportunity to do so by speaking with a member of the team. For details of how to book one of our disabled friendly rooms, or how to obtain information prior to arrival, please contact us via e-mail on info@bencruachaninn.com or via phone on 01838 200 880. We have disabled friendly parking to the rear and side of the inn, where required, we have installed access ramps for wheelchair users. We have installed a full sized lift, which can accommodate a large wheelchair, to our first floor where all of our rooms are situated. We have a specific disabled friendly bedroom which has all of the modern conveniences you can expect of an accessible room including a roll in wet room, lowered switches, electric windows & blinds. We also have a disabled friendly self catering apartment which is on a ground floor level which is accessible by a ramp. All of our accessible rooms have adequate space for wheelchair users to manoeuvre and travel around the room. Assistance dogs are more than welcome to accompany you to our inn, there is no charge for assistance dogs.  

Your personal details & privacy

We are required to keep a register of guests over the age of 16 who stay with us, this includes full names and nationality, and/or passport numbers, place of issue, details of next destination if they are non-british, irish or commonwealth guests. This is in accordance with the (immigration (hotel records) order 1972). These records are kept for a minimum of 12 months and in accordance with the dpa (data protection act 1998) and the gdpr (general data protection regulation). Our policy surrounding the personal details you provide as part of any booking or enquiry through this website / or third party website, including the privacy of those details are explained and set out in our privacy policy which you can read here. You accept that any entries you make to an on-site guest book, if available, will not contain personal information or details you would not want disclosed.

Any entries containing personal details that may fall into the dpa and gdpr may be removed and destroyed.

Terms references & further information

You may find the following information useful to further understand our booking terms and conditions, including information about your personal data privacy and data protection. • health act 2006 • immigration (hotel records) order 1972 • overview of the gdpr – general data protection regulation • data protection act 1998 • privacy and electronic communications regulations 2003 • the guide to the pecr 2003 •

Our right to cancellation

We reserve the right to cancel any booking without compensation, refund or reimbursement if the terms of these conditions are breached. We also reserve the right to cancel any booking with full refund or reimbursement, minus any administration costs without given reason.

Further information:

Check-In

• check-in is available from 4pm, guests are welcome to arrive earlier in the day for lunch or a drink in the bar. We will happily complete the check-in process early and take any luggage prior to 4pm.

• check-out is at 10am. Late checkout is available by prior arrangement for a supplement.

11am      £15.00, 12am      £30.00, 1pm        £45.00

Accounts and charges

We require full payment for your stay, on arrival or by self-check-in a minimum of 24hrs prior to arrival. Please ensure the correct payment details are provided when booking. Your credit or debit card will be held on file to make charges however we prefer guests to pay with their physical card during their stay.

We provide a credit facility for food, beverage and incidental purchases with us, your bill should be settled each evening, prior to retiring to your room.

If you would prefer to pay this in cash, please make a member of our team aware.

Corporate reservations who require a settlement account must contact the inn prior to booking. Settlement accounts cannot be provided via 3rd party reservations such as booking.com and expedia and full accounts will need to be settled by the guest on arrival.

Cancellation policy

Guests who need to cancel a booking should contact us as soon as possible. Deposits already paid are only returned in accordance with the following conditions.

Rooms cancelled within 48 hours of arrival will be charged the full amount of the reservation.  Bookings cancelled outside this time will be cancelled free of charge.

Non-arrival guests, who are unable to attend or fail to attend for whatever reason forfeit their deposit paid and the full amount of the booking will be due. It is suggested that guests take out appropriate holiday / cancellation insurance where required.

In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made, although we will always assist to the fullest of our ability to find alternative accommodation for you.

Third Party / Booking Agencies

If you have booked through a 3rd party such as expedia or booking.com any changes to your booking must be made directly with them, we cannot adjust rates or packages with 3rd party agents to take advantage of better rates with us direct, nor cancel bookings on your behalf with a 3rd party agent.

Breakfast

Breakfast is served 8.00am – 9.30am (the last seating being 9am) and is offered free of charge for guests booking directly on our website and in limited cases by phone or email. We require all guests to pre-order breakfast with us during your stay.

A takeaway option is available prior to 8am, this can be collected from the front of house team the evening prior.

Booking via any agency or third party, for example booking.com or expedia will not include any breakfast allocation. Breakfast is available for a charge of £15.00 in these cases.

Bar and Restaurant

Booking in advance is required for our restaurant. Menus are available on our website and are kept up to date regularly.

Room Servicing

As standard, our housekeeping team will only service your room on request – please ask a member of the team at breakfast. If you require extra toiletries or hot drink amenities, please let the team know, these are available free of charge.

Extra towels and linen can be provided for a supplement of £15.

Pets

A maximum of (2) dogs per room is permitted at a supplementary rate of £15.00 per night. Dogs should be always kept on a lead within the public areas of the inn. For the respect of other guests, we ask that dogs are not allowed on the furniture without a blanket, bed or cover provided by the owner.

Other animals maybe permitted by prior arrangements.

Keys and security

A charge of £100 is levied for keys not returned on checkout.

Guests are responsible for the security of their room and should at all times keep the door locked.

Soilage / Damage Charges

Charges to a maximum of £1000 will be levied against any guest for a room requiring excess cleaning, repair or closure. Solely decided at the discretion of the manager on duty following checkout. We will endeavour to inform guests in writing of any concerns raised, however charges may be taken immediately without prior notice.

Smoking is not permitted indoors, in any part of the inn. An automatic charge of £150 will be levied if the manager of duty suspects the use of tobacco products indoors.

Should a room be unusable or require closure, a charge not exceeding the maximum (£1000) will be levied to relocate future guests until such time the soilage and damage can be repaired.